Our receptionists are often the first people families come into contact with when visiting our hospice sites – whether it be our wards or weekly coffee mornings.

For many, visiting the hospice the first time can be a difficult experience for those that don’t know much about what we do.

It’s important that patients and visitors are given a warm welcome upon their arrival and our volunteer receptionists help greet families from the moment they step through the door.

Susan Bethell has been volunteering on our hospice reception on Tuesday afternoons for around a year.

“I believe that the hospice offers a tremendous service and I feel very proud to be – albeit a very very small – cog in the hospice wheel,” she said.

“After retirement it was important to me to do something worthwhile. I worked in the world of customer service all my working life, so working at the hospice has enabled me to continue the skills I used throughout my career.

“I enjoy meeting such a wide variety of people and helping them in some small way, it’s extremely rewarding.

“Week after week visitors tell me how the hospice has helped and supported their families in often very difficult situations. I am in total awe of the amazing work that the hospice carries out.”

As well as welcoming patients and families, Susan also receives and transfers phone calls, accepts donations and much more.

Want to help make a difference? Got a few hours to spare? We’re looking to recruit volunteers to help at our hospice reception in Telford on weekends.

If you’d be interested call 01743 272082 or fill out our online form here.


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