How we're responding to COVID-19

Our priority is always our patients.

Anyone staying with us is particularly vulnerable, and especially so to COVID-19, so we are asking you to support us in keeping our patients safe.

As you would expect, the hospice has made some changes to ensure that everyone who visits us, as well as staff and volunteers, are kept as safe as possible in relation to COVID-19, including new variants.

You are always welcome to visit someone staying at the hospice, but we have introduced some temporary measures to reduce the risk of our patients being exposed to infection and to ensure we remain COVID-secure.

Unless you are informed otherwise by a member of ward staff, visiting hours are currently limited to:

• 2pm-8pm
• No more than two visitors are allowed during each visiting session

Please time your visit with others so you don’t create a large group waiting to see someone, regardless of whether or not you are part of the same household or bubble.

On arrival, please ensure you wash or gel your hands – we have lots of easy-to-spot dispensers on walls and near entrances. You must gel or wash your hands before entering the ward.

You must wear a face covering whenever you are on the ward and we have left them available at the ward entrance for you.

Social distancing rules apply at the hospice and we ask you to not congregate inside the hospice building while waiting to visit someone.

Please also be considerate of others if you’re waiting in our gardens.

Please observe any signs, one-way directions or limits on the numbers of people allowed in a particular area.

Furniture has been placed to keep everyone safe, please don’t move it. Talk to us if something needs moving or isn’t right.

If you or anyone you have been in contact with over the past 14 days have any symptoms of COVID-19, or have had a positive COVID-19 test within 14 days and still have symptoms, please do not visit.

Symptoms include:

• new continuous cough
• fever
• changes to smell or taste

The hospice staff are here to care for patients so please do all you can to ensure they are able to focus on that task. Follow any instructions they give, they are trying to help and ensure that everyone who
wants to can visit safely.

We will keep updating these sections of the website as we need to and will also be sharing the latest information on our Facebook and Twitter feeds.

We have summarised our information for visitors and you can print off a copy for yourself by clicking this link.

Please take care and get in touch if you have any questions.


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